Can I request to not sign for the package?
Yes, you can decide to not sign for a package when a carrier delivers it, but It will count as rejecting the package. Then it will be marked as returned to sender.
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Shipping & Returns
Tracking Codes, Return Policy and Order Status.
Can I ship the products to a different address?
Yes, you can ship the products to a different address than your billing address.
Do we ship on holidays?
We do not ship on any calendar holiday. We will resume shipping on the next business day.
Do we ship on the weekends?
No. Our carriers do not ship products during the weekend.
Do you ship internationally?
No, at this time we do not ship internationally.
How do I check my tracking code? | What does my tracking code status mean?
Orders have tracking information automatically generated, and has to finish processing before tracking information is generated.
How do I check the status of my order?
To check the status of your order on our website, you can use the Track Order feature on our website. If you need additional information about your order, please send an email with the subject line Order Status Request [email protected].
What does speedy handling mean, and how long does it take?
Speedy handling moves your order to the front of our processing queue, and means that your order reaches our carriers sooner. Please note this still falls within the 1-3 business day processing window.
How long does it take to process my order before it ships?
Each order takes 1-3 business days to process before it ships. Processing begins once your ID verification is completed.
How long is standard shipping?
Standard shipping means that your order will arrive within approximately 3-5 business days.
I got the wrong product shipped to me.
If you’ve received an incorrect product, please take a picture of the product(s) you’ve received, as well as the original packaging and send to [email protected] within 10 days of order delivery. Do not open or give away the incorrect pr
My package says delivered, but I never got it?
If your tracking information shows that your package was delivered but you can't find it: Check the following.
My product says it was shipped and I didn’t receive a tracking number?
If you did not receive your tracking number via email, please check your junk and spam folders as they tend to go to spam. You can also log into your account and click on order status to receive an update on your order. On our website, you will also
Returns & Exchange Policy
Please inspect your items immediately upon arrival. We do not accept any return/exchange requests for online items unless they are defective. All return/exchange requests must be made within 10 days of order delivery confirmation. White Horse Vapor r
Shipment cut off times?
Our processing times for orders are Monday through Friday, 9AM through 5PM. Any orders that are received after business hours will not begin to be processed until the following business day. Any orders received after business hours on Fridays will be