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Blankzpods Help Center

Orders have tracking information automatically generated, and has to finish processing before tracking information is generated.Order Status and their Meanings :<ul><li>Unfulfilled : Account is waiting on either ID verification to be completed or it has not finished processing.</li><li>Label Generated : Order has been processed and sent to the packaging facility.</li><li>In Transit : Order has left our facility and is being delivered by 3rd party carrier.</li><li>Out for Delivery : Typically the 3rd party carrier is delivering the package that same day. Check your tracking number for detailed estimated time of arrival.</li><li>Delivered : Order has been delivered and confirmed by 3rd party carrier.</li><li>Delivered/Rejected : An order was never signed for or intercepted by 3rd party carrier and is being sent back to our packing facility. Please contact <a data-fr-linked="true" href="mailto:customerservice@blankzpods.com" id="isPasted">customerservice@blankzpods.com</a> for resolution.</li></ul>

Orders have tracking information automatically generated, and has to finish processing before tracking information is generated.

How do I check my tracking code? | What does my tracking code status mean?

Shipping & Returns

Can I request to not sign for the package?

Can I ship the products to a different address?

Do we ship on holidays?

Do we ship on the weekends?

Do you ship internationally?

How do I check the status of my order?

What does speedy handling mean, and how long does it take?

How long does it take to process my order before it ships?

How long is standard shipping?

I got the wrong product shipped to me.

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Shipment cut off times?

Is my product defective? | I need a replacement part? | My device won’t charge?

My product is defective or broken, can I get a refund?

Troubleshooting

Wholesale

How long is the verification process?

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

Is it legal in my state to buy vape devices or products?

What are valid forms of identification?

What to do if my ID failed verification

Why does my package require a signature?

ID Verification

Can I cancel my order for a refund?

Can I change my order? | I ordered the wrong flavor, can I change it?

I submitted the wrong address, can I change it?

Cancellation policy

Change or Cancel Order

How do I check my tracking code? | What does my tracking code status mean?Updated 2 months ago