Email Us
Monday - Sunday 8am - 5am CST
Submit a Support Ticket to customerservice@blankzpods.com

Shop

Blankzpods Help Center

Our Age Checker / Identity Verification process is a combo of automation and a manual user as there are many instances that may cause it to fail.If you believe your identification process failed due to an error, please email your valid photo ID and headshot to <a data-fr-linked="true" href="mailto:customerservice@blankzpods.com" id="isPasted">customerservice@blankzpods.com</a>&#xA0;and provide us with the necessary information to complete the process.In order to complete the ID verification process for this shipment, we require:<ol><li>A Valid ID (US Driver&apos;s License, State ID, or US Passport)</li><li>Headshot / Selfie matching the ID</li></ol>Please make sure to upload quality photos for our records. Blurry shots, photo-copy scans, and bad pictures are not acceptable.

How to Manually Verify Age and ID with an email to White Horse Vapor.

What to do if my ID failed verification

ID Verification

Can I request to not sign for the package?

Can I ship the products to a different address?

Do we ship on holidays?

Do we ship on the weekends?

Do you ship internationally?

How do I check my tracking code? | What does my tracking code status mean?

How do I check the status of my order?

What does speedy handling mean, and how long does it take?

How long does it take to process my order before it ships?

How long is standard shipping?

I got the wrong product shipped to me.

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Shipment cut off times?

Shipping & Returns

Is my product defective? | I need a replacement part? | My device won’t charge?

My product is defective or broken, can I get a refund?

Troubleshooting

Wholesale

How long is the verification process?

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

Is it legal in my state to buy vape devices or products?

What are valid forms of identification?

Why does my package require a signature?

Can I cancel my order for a refund?

Can I change my order? | I ordered the wrong flavor, can I change it?

I submitted the wrong address, can I change it?

Cancellation policy

Change or Cancel Order

What to do if my ID failed verificationUpdated 2 months ago