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Blankzpods Help Center

We offer gift cards for broken products within 10 days of purchase.We may also offer a replacement for your defective product(s) in certain situations.*&#xA0;BLANKZPODS makes every reasonable effort to address any issues with damaged or defective devices. Resolutions are handled on a case-by-case basisIf you have received a broken or damaged item, please take a photo or video of it and send it to <a data-fr-linked="true" href="mailto:customerservice@blankzpods.com" id="isPasted">customerservice@blankzpods.com</a>. In your email, please use the subject &quot;Damaged or Defective Item,&quot; and please include the following:Your Name:Your Name:Order Number:Email to place the order:Description of Problem: Please inspect your items immediately upon arrival. We do offer store credit or refunds for broken products within 10 days of delivery.If you do not submit a video or photo of the defective product, we will be unable to troubleshoot/compensate you.If you do not provide a photo of what you&apos;ve received in your order (not your order form), we will be unable to assist you.

If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to customerservice@blankzpods.com.

Is my product defective? | I need a replacement part? | My device won’t charge?

Troubleshooting

Can I request to not sign for the package?

Can I ship the products to a different address?

Do we ship on holidays?

Do we ship on the weekends?

Do you ship internationally?

How do I check my tracking code? | What does my tracking code status mean?

How do I check the status of my order?

How long does it take to process my order before it ships?

How long is standard shipping?

I got the wrong product shipped to me.

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Shipment cut off times?

Shipping & Returns

My product is defective or broken, can I get a refund?

Wholesale

How long is the verification process?

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

Is it legal in my state to buy vape devices or products?

What are valid forms of identification?

What to do if my ID failed verification

Why does my package require a signature?

ID Verification

Can I cancel my order for a refund?

Can I change my order? | I ordered the wrong flavor, can I change it?

I submitted the wrong address, can I change it?

Cancellation policy

Change or Cancel Order

Is my product defective? | I need a replacement part? | My device won’t charge?Updated 15 days ago